IVR DTMF LOGGING

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IVR DTMF LOGGING

Postby Zaraab » Tue Jul 13, 2021 12:45 pm

I would like to save the DTMF inputs from the customer, to a database table. I want my agents to transfer the customer to an Park(IVR) where the customer will input the DTMF and the DTMF input will be logged into the database and after inputting the DTMF, the customer should be able to like "PRESS 0 To go back to the agent" and then the agent will get the customer back into the line.
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Re: IVR DTMF LOGGING

Postby carpenox » Tue Jul 13, 2021 4:13 pm

Use dtmf logging in a call menu
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Re: IVR DTMF LOGGING

Postby Zaraab » Tue Jul 13, 2021 4:32 pm

What about any call parking or sending the caller to ivr
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Re: IVR DTMF LOGGING

Postby carpenox » Tue Jul 13, 2021 4:35 pm

msg me on skype
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Re: IVR DTMF LOGGING

Postby Zaraab » Tue Jul 13, 2021 4:37 pm

Ok messaging u there
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Re: IVR DTMF LOGGING

Postby carpenox » Wed Jul 14, 2021 1:08 pm

Have you messaged me there yet? I dont think ive seen it
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Re: IVR DTMF LOGGING

Postby Zaraab » Thu Jul 15, 2021 2:00 am

carpenox wrote:Have you messaged me there yet? I dont think ive seen it


Lets spread the knowledge here and we shall be able to get more inputs here and can learn more from each others.

Please let me know here and it will be fun to learn more and more from you and the other people in the same thread <3 :D :D :D :D :D
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Re: IVR DTMF LOGGING

Postby carpenox » Sat Jul 17, 2021 12:32 pm

nevermind, i was going to try to help u get it working and then we could of reported the solution back here
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Re: IVR DTMF LOGGING

Postby Zaraab » Sun Jul 18, 2021 11:32 am

carpenox wrote:nevermind, i was going to try to help u get it working and then we could of reported the solution back here



Ah! Its ok my friend! You are the guide here. Let it be just like you wished to. Let me reach to you soon over skype, and we shall later on flood here with the innovation 8) 8) 8) 8)
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