by thephaseusa » Thu Jan 04, 2018 3:51 pm
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Fundraising Call Center
Hi,
I’m sorry if this is off topic. I saw an ad today with this title and it looks similar to what some companies in the PI are doing with Vicidial using soundboards and audio files played by agents who never speak themselves. Here is part of the ad/email I got:
Here are some of the MAJOR benefits to using our A.I. Transfer agents for your call center:
No hot keys, no agents, no avatars! You get perfectly pitched, highly qualified transfers every single time, and that’s all you pay for.
Not only does our AI program get the prospect HOT and QUALIFIED for your closers, but it actually gets smarter with each call so the transfer quality will IMPROVE over time!
You control the data, call location, and speed of the transfers. Just plug it into our system and LET IT RUN!
We’re seeing 1 in 7 closing in our own call center and in the testing phase of allowing them to close their own deals!
Now if this is soundboards and audio snippets it’s not new. But is IVR technology advanced to the point where software could handle a call without human aid? And, lets say, make sure someone answers the phone, pitch them, rebut on a decline, recognize a yes and tell the customer to please hold for a verifier?
John Merritt