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by macaruchi » Thu Jan 04, 2024 5:01 pm
Hi!
I have a question:
I can call to other vicidial extension from vici? I mean an agent need to talk with other agent and he need to talk with agent 2, I can do a call to agent 2 from Vici ?
If it does, how ?
TIA
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ViciBox 7.0.4 | Version:2.14-704a | SVN Version: 3078| DB Schema Version:1566| BUILD: 190312-0928 | 2 Processors 8 Core | 32 GB Ram | 1 Tera HD
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macaruchi
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by carpenox » Fri Jan 05, 2024 4:53 am
Dial override
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carpenox
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by kashyapking » Fri Jan 05, 2024 3:04 pm
macaruchi wrote:Hi!
I have a question:
I can call to other vicidial extension from vici? I mean an agent need to talk with other agent and he need to talk with agent 2, I can do a call to agent 2 from Vici ?
If it does, how ?
TIA
You can dial their extension number if you want to call their extension directly. And if you want to send call from agent screen then you can select transfer => AGENTS => select agent and transfer.
Both ways it will transfer to call to specific agent.
Vicibox10 | Version: 2.14b0.5 | SVN Version: 3743 | DB Schema Version: 1690 | Asterisk Version: 13.38.2-vici
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kashyapking
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