hy !
i`m using ztdummy as timer and IAX2 and SIP as protocols with astguiclient 2.02.
I know that vicidial offer a feature for the managers to listen the live calls of the agents, and i want to use that feature but the problem is that when i press the Listen Trunk Button i receve this message: "You can only monitor zap channels".
Can I use zap channels with ztdummy ? without haveing a digium board ??
10x
admin monitoring
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admin monitoring
by videanuadrian » Tue Feb 27, 2007 3:03 am
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by videanuadrian » Tue Feb 27, 2007 11:16 am
when i say "to monitor " i reffer to the posibility of the manager to listen a live call( the manager to have podibility to listen the dialog between customer and agent )
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by mflorell » Tue Feb 27, 2007 11:01 pm
Yes, that is what I meant, to listen to the conversation without the agent or customer hearing.
Use the link on the admin reports page to get to the LISTEN-linked AST_timeonVDADall.php page.
Use the link on the admin reports page to get to the LISTEN-linked AST_timeonVDADall.php page.
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SOLVED
by videanuadrian » Thu Mar 01, 2007 2:43 am
ok 10x very much. I found the button 
thank you for support.
Have a nice day.
thank you for support.
Have a nice day.
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