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Prioritizing Agent Possible in Predictive Dial?
Posted:
Wed Nov 02, 2011 3:09 amby cleosent
Dear all
If we have agents that are good and would like to receive more calls, can we prioritize certain agents in VICIDIAL Predictive Dial mode?
Thank you in advance for your help
Cheers
Posted:
Wed Nov 02, 2011 5:16 amby mflorell
Yes, that is what user campaign ranking is for, you just need to set a user rank per campaign on the modify user page, then set the Next Agent Call to "campaign_rank" on the campaign detail page.
Posted:
Wed Nov 02, 2011 9:09 amby williamconley
And if you are getting into cool toys like that, get a copy of the Manager's Manual (on EFLO.net). Has even more toys in it you may otherwise never know about. Take it with you to lunch for a few weeks. Read it instead of playing games on your Android. LOL
Posted:
Wed Nov 02, 2011 11:01 pmby cleosent
Many thanks guys.
Does it mean 9 would get most calls and -9 would get the least? and 6 would get more calls than 0, - 6 would get less call than 0?
Where can I buy the manual book?
Posted:
Thu Nov 03, 2011 7:51 amby mflorell
That's exactly how it works.
You can buy the manuals at:
http://www.vicidial.org/store.php