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VICIDIAL Agent Manual   |   VICIDIAL Manager Manual   |   VICIDIAL NANPA List   |   VICIDIAL Whitepaper


The VICIDIAL AGENT MANUAL -
This manual was written by the creator of VICIDIAL with complete descriptions of all functions that are available to Agents including screenshots of actual VICIDIAL agent screens. This is not a manual on the VICIDIAL manager web pages although managers will benefit from reading it.


Purchase the full color, high resolution version of the VICIDIAL Agent Manual, DOWNLOAD ONLY
Purchase of the agent manual will give you the ability to download updates to the manual for the next 12 months as updates and new versions are released. Your purchase will also help to further the development and promotion of the astGUIclient/VICIDIAL project.
Item: 2.14-682c version (PDF Download - 68 pages - 3329k)
Price: $50.00 US


Download the black and white, low resolution version of the VICIDIAL Agent Manual
Item: 2.7 version (PDF Download - 49 pages - 405k)
Price: FREE (with survey completion)
Click here to download the free version of the VICIDIAL Agent Manual



The VICIDIAL MANAGER MANUAL -
This manual was written by the creator of VICIDIAL with complete descriptions of all functions that are available to Managers including screenshots of actual VICIDIAL administration screens.

Purchase the full color, high resolution version of the ViciDial Manager Manual, DOWNLOAD ONLY
Purchase of the manager manual will give you the ability to download updates to the manual for the next 12 months as updates and new versions are released. Your purchase will also help to further the development and promotion of the astGUIclient/ViciDial project.
Item: 2.14-879a version (PDF Download - 610 pages - 24682k)
Price: $100.00 US


Download a sample of the low resolution version of the VICIDIAL Manager Manual
The free version of the Manager manual only contains the first two Chapters and six of the Tutorials.
Item: 2.9 version (PDF Download - 124 pages - 985k)
Price: FREE (with survey completion)
Click here to download the free version of the VICIDIAL Manager Manual





Purchase the full NANPA(North America) phone prefix list, DOWNLOAD ONLY
Purchase of the NANPA prefix list will give you more accurate time zone encoding of your USA and Canadian lead files within ViciDial.
Item: 2024-07-15 version (ZIP Download - 1804k)
Price: $250.00 US






The VICIdial Whitepaper -
This white paper is designed to help you evaluate VICIdial as a viable option for your contact center infrastructure. It was written to provide an understanding of how the VICIdial software works, and how the hardware components of a VICIdial cluster can be engineered to provide a highly scalable and flexible system that can meet the data-flow, security, reliability and quality requirements of your contact center, all without any future issues of vendor lock-in.

Click here to download the VICIdial Whitepaper (9 pages, 276KB, PDF)






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