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Using Asterisk to Predict Elections in Florida
Astricon 2015, Orlando, FL, USA - October 14, 2015
Speaker: Matt Florell
This presentation provides an overview of the multi-server Asterisk-based telephone polling platform used by StPetePolls.org to conduct multi-level political polling ahead of elections in the state of Florida. Over the last 4 years this platform has been used to conduct hundreds of political polls, with very accurate results.
PDF Download (1,031k)
Youtube video (47 minutes)


Building a Hosted, Multi-Tenent Contact Center Environment for Thousands of Agents
Astricon 2013, Atlanta, GA, USA - October 10, 2013
Speaker: Matt Florell
This presentation goes over the hardware and software components, as well as the architecture used to create an open-source based multi-tenant contact center system capable of supporting thousands of agents. Topics will include dealing with hardware failure, inbound and outbound load balancing, carrier issues and much more.
PDF Download (2,025k)


Untangling Your IVR
Astricon 2012, Atlanta, GA, USA - October 25, 2012
Speakers: Allison Smith and Matt Florell
This presentation goes over many common problems to setting up your IVR, and some solutions to thos problems.
PDF Download (956k)


Answering Machine Detection and Call Progress Analysis for Asterisk-Based Call Centers
Astricon 2012, Atlanta, GA, USA - October 24, 2012
Speaker: Matt Florell
This presentation goes over the different options for doing Call Progress Analysis and Answering Maching Detection with Asterisk.
PDF Download (339k)


The Ins and Outs of Web Browser Embedded Soft-Phones
Astricon 2011, Denver, CO, USA - October 26, 2011
Speaker: Matt Florell
This presentation goes over the different types of web-phones, how they work and how they can be used for different functions.
PDF Download (1081k)


Browser Embedded Phones for the Call Center
ITexpo East 2011, Miami, FL, USA - February 4, 2011
Speaker: Matt Florell
This presentation goes over what web browser embedded soft phones are, the technologies used and several different phones as well as how they can be used in the call center.
PDF Download (1462k)


Getting Started With ViciDial
Astricon 2010, Washington DC, USA - October 28, 2010
Speaker: Matt Florell
This presentation goes over the history of the ViciDial Open Source Call Center Suite, it's features, and how to get started using ViciDial.
PDF Download (316k)


Whipping Asterisk Music-On-Hold Into Shape
Astricon 2010, Washington DC, USA - October 27, 2010
Speaker: Matt Florell
This presentation goes over the technical setup and the operational uses for Asterisk Music-on-Hold, as well as innovative uses for it.
PDF Download (155k)
Opening hold music and announcements (608k)


Open Source in the Contact Center Environment
ITexpo West 2010, Los Angeles, CA, USA - October 4, 2010
Speaker: Michael Cargile
This presentation goes over the reasons that open source software should be used in call centers.
PDF Download (152k)


Building a Scalable Hosted Call Center Platform
ClueCon MMX 2010, Chicago, IL, USA - August 4, 2010
Speaker: Matt Florell
This presentation goes over the hardware, software, architecture and network design used to create a scalable and robust hosted inbound/outbound/blended call center system.
PDF Download (1524k)


Open Source Call Centre Case Studies: 40 and 200 Seats
it360 Expo and Conference 2010, Toronto, ON, Canada - April 7, 2010
Speaker: Matt Florell
This presentation covers the requirements and implementation of two call centers, a 40 seat blended(inbound/outbound) outsource provider and a 200 seat inbound-only call center.
PDF Download (346k)


Building an Infrastructure for At-Home Call Center Agents
TMCnet ITeast Expo and Conference 2010, Miami, FL, USA - January 20, 2010
Speaker: Matt Florell
This presentation covers the design considerations, location, network, software and hardware choices as well as the steps that should be taken when building an infrastructure for handling at-home call center agents.
PDF Download (186k)


Text-To-Speech Applications Using Static and Dynamic Prompts Together
Astricon 2009 Conference, Phoenix, Arizona, USA - October 15, 2009
Speaker: Matt Florell
This presentation goes over examples of how to make text-to-speech applications using dynamic and pre-recorded audio prompts, including multi-step IVR text-to-speech applications.
PDF Download (582k)


Asterisk Applications: Making Open Source Work With Closed Source
Astricon 2009 Conference, Phoenix, Arizona, USA - October 14, 2009
Speaker: Matt Florell
This presentation goes over how to make open and closed source applications work together properly and how this is being done with many Asterisk-related applications successfully. Integration methods and legal issues are also covered.
PDF Download (163k)


Advanced Call Progress Analysis with Asterisk
Amoocon 2009 Conference, Rostock, Germany - May 5, 2009
Speaker: Matt Florell
This presentation goes over the existing Call Progress applications in Asterisk as well as the Sangoma Call Progress Analysis NetBorder product, how it works and what makes it better than the free alternatives.
PDF Download (146k)


Where Did ViciDial Come From and Where is it Going?
Amoocon 2009 Conference, Rostock, Germany - May 4, 2009
Speaker: Matt Florell
This presentation goes over the history of the ViciDial project, what it took to build it and why Enterprise user choose to deploy ViciDial in their call centers.
PDF Download (231k)
MP3 Download (43MB)
Transcript (text HTML)


Multi-Site Open Source Call Center Deployment: A European Case Study
IT East Digium Asterisk World 2009 Conference, Miami, FL, USA - February 3, 2009
Speaker: Matt Florell
This presentation covers the building of an Asterisk-based multi-site call center solution for a large Italian business process outsourcing company.
PDF Download (678k)


Building a Hosted Call Center
Astricon 2008 Conference, Phoenix, AZ, USA - September 25, 2008
Speaker: Matt Florell
This presentation goes over what went into building a large inbound and outbound call center that is hosted in a colocation facility.
PDF Download (755k)


Audio Recording in Asterisk
Astricon 2008 Conference, Phoenix, AZ, USA - September 24, 2008
Speaker: Matt Florell
This presentation goes over how audio is recorded in Asterisk and the methods for doing audio recording in Asterisk as well as recording calls outside of Asterisk and archiving options.
PDF Download (455k)


Multi-Server Conferencing in Asterisk
Astricon 2008 Conference, Phoenix, AZ, USA - September 24, 2008
Speaker: Matt Florell
This presentation goes over methods for doing conference calls that can span multiple Asterisk servers and two case studies for how they were used and implemented.
PDF Download (150k)


Open Source Call Centres
it360 Conference 2008, Toronto, ON, Canada - April 9, 2008
Speaker: Matt Florell
This presentation goes over the available Open Source software that a call centre can use from Instant messaging to PBX software, including a case study of a company that moved from a proprietary call center system to using Open Source.
PDF Download (760k)


Linux-based Phone Systems for Business
Florida Linux Show 2008, Jacksonville, FL, USA - February 11, 2008
Speaker: Matt Florell
This presentation goes over the available platforms for setting up a PBX on a Linux system, including case studies of companies using Linux-based phone systems in production.
PDF Download (168k)


Asterisk in the Call Center
Fall VON 2007, Boston, MA, USA - October 30, 2007
Speakers: Matt Florell and Vance Dailey
This presentation goes over how Asterisk can be used in a call center including a case study of Intermedi@ Marketing Solutions and their deployment of Asterisk in their call center.
PDF Download (162k)


Building an Enterprise-Level Call Center with Asterisk
AstriCon 2007, Phoenix, AZ, USA - September 26, 2007
Speaker: Matt Florell
This presentation goes over the requirements for setting up an enterprise-level call center that is based on Asterisk, as well as a case study of a company that moved to an Asterisk-based call center solution.
PDF Download (291k)


Open Source in the Call Center: Too Good to be True?
IT West Call Center 2.0 Conference, Los Angeles, CA, USA - September 12, 2007
Speaker: Matt Florell
This presentation contains an overview of the Open-Source software that can be used in call centers as well as 3 case studies of the decision to use Open-Source Software in a call center.
PDF Download (303k)


Asterisk-Compatible Telco Interface Cards
Tampa Bay Asterisk User Group Meeting, June 2007 (updated 2007-09-21)
Speaker: Matt Florell
This presentation covers the 3 major manufacturers of Telco-interface cards(Analog and digital) reviewing the featues of the product offerings from Digium, Sangoma and Rhino.
PDF Download (1370k)


Asterisk and VICIDIAL: Real-World VOIP Solutions in the Enterprise
CareerDoor Conference, Toronto, ON, Canada - May 1-2, 2007
Speaker: Matt Florell
This presentation contains a basic overview of what Asterisk and VICIDIAL are, including the metirs of Open-Source and a case-study of a company that migrated to VICIDIAL from a proprietary System.
PDF Download (177k)


Asterisk Versions and Forks
Tampa Bay Asterisk User Group Meeting, January 2007
Speaker: Matt Florell
This presentation goes over the various forks and versions of the Asterisk Open-Source PBX that have been created since Asterisk started.
PDF Download (72k)


Open Source or Proprietary VOIP Applications in the Enterprise
VON Enterprise in Atlanta, December 2006
Speaker: Matt Florell
This presentation compares Open Source and Proprietary VOIP applications that are used in Enterprise-level environments.
PDF Download (95k)
MP3 Audio Download (6210k, 54 minutes)


Building an Asterisk-Based Call Center
Astricon 2006 in Dallas, October 2006
Speaker: Matt Florell
This presentation goes over the different ways of setting up a call center using Asterisk, including hardware, software and other issues that arise.
PDF Download (117k)


Case Study: Call Center Solution for 200 Seats
Astricon 2005 in Anaheim, October 2005
Speaker: Matt Florell
This Case Study presentation goes over the evolution of the VICIDIAL platform as it was implemented at a company with 4 separate locations.
PDF Download (1283k)


Asterisk Manager and GUI Interfacing in Large Environments
Astricon 2004 in Atlanta, September 2004
Speaker: Matt Florell
This presentation focuses on the Asterisk Manager Interface and how it can be used in high call-volume environments with end-user GUI applications.
PDF Download (180k)


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