inbound group drop action not working

[konextu]

Hello,

We have an inbound group setup that has a drop action of ingroup with 60 seconds for the time. However at 60 seconds the call is being dropped.

I have the DID in extensions.conf pointed like so

EXTEN => 18881231234,1,Ringing
EXTEN => 18881231234,2,AGI(agi://127.0.0.1:4577/call_log)
EXTEN => 18881231234,3,Answer
EXTEN => 18881231234,4,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----CYCLE1-----8881231234)
EXTEN => 18881231234,5,Hangup

The call comes through ok but if everyone is busy and no agent avail, it drops once it hits 60 seconds instead of rolling to another in group.

I am running:

VERSION: 2.2.0-176
BUILD: 90322-1105

We have 6 in groups and 6 did's setup. Each DID is pointed to the ingroup in extensions.conf

Also is it possible to have the same ingroup selected in more than one campaign? If so how does it work? First avail agent?

[mflorell]

You are going to have to post some agiout logfile output of this happening.

Yes you can have the same in-group selected in multiple campaigns, the routing will be dependant upon what you selected in the in-group"Next Agent Call".

[williamconley]

not to be simplistic ... but what do you have the Drop Transfer Group set to? And have you verified that THIS IN_Group actually works?