How to dial in

[oshonubi]

Hello All,

I have vicidial working on my system with the agent interface alright. However, whenever I try to dial in with another softphone from a remote, it does not have any effect and the call does not come in. Please I need to know how to dial in from the remote to the vicidial agent interface.

[mflorell]

Could you please explain in more detail exactly what you are trying to do?

[oshonubi]

I have a working vicidial agent, I want to dial into it from any of the remote computer using a soft phone. I want my soft phone to dial into the vicidial agent as if I am a remote user. With this I can see how the incoming call in the agent web interface works

[mflorell]

Can you register your softphone to the server at all?

[oshonubi]

Yes the soft phone is registered to the server. I want to believe that by registration, the soft phone appears as a phone in the phone list under admin section of the administrator's interface

[mflorell]

Yes, and if the phone is registered all you need to do is dial the session ID in the agent interface to be connected as an agent. Or you could create a Phones entry for that account and just login to the agent interface using that phone and it should ring automatically.

[oshonubi]

Hi Matt,

Thanks for the immediate response. Highly appreciated. It did ring. What I want is a situation where the "NO LIVE CALL" status changes to "LIVECALL". Since I don't have a fxo card in the system, I want to simulate a live call.

[mflorell]

Have you tried performance testing?

Is the performance testing list loaded on your system(60000 leads)?

[oshonubi]

Please kind let me know how to run the performance testing and how to load it in the system.

Thanks

[mflorell]

read the PERFORMANCE_TESTING.txt doc

[oshonubi]

Thanks. Will go through it.