modify call time error

[aster1]

When i click on CALL TIMES in admin panel and try to edit any call time .. i get error "You are not authorized to view this page. Please go back." .
Even if i create new call time it gets created but i cant edit time it gives same error on clicking modify . but i can edit it from phpmyadmin ..

Also my other question is .. IF my server is set to IST time ( gmt +5:30) and leads have GMT of -5:00 ( USA ) so while scheduling callbacks agents should set call back date and time as per my time or the customers time ?

If i set dialing time to 9 am to 5 pm in a campaign .. then does vicidial automatically load only those leads in hopper where time is between 9 to 5 as per customer's timezone set by GMT update script ???

I have properly set my server's time to Gmt +5:30 in phones-->servers tab .

[mflorell]

When i click on CALL TIMES in admin panel and try to edit any call time .. i get error "You are not authorized to view this page. Please go back." .
Even if i create new call time it gets created but i cant edit time it gives same error on clicking modify . but i can edit it from phpmyadmin ..

This is a vicidial_users setting, make sure it is enabled in your user account.

Also my other question is .. IF my server is set to IST time ( gmt +5:30) and leads have GMT of -5:00 ( USA ) so while scheduling callbacks agents should set call back date and time as per my time or the customers time ?

Server time. This was a difficult one to decide on, but using server time was much easier for agents in my tests.

If i set dialing time to 9 am to 5 pm in a campaign .. then does vicidial automatically load only those leads in hopper where time is between 9 to 5 as per customer's timezone set by GMT update script ???

VICIDIAL will load them as active whenever they are set to go active. If this is outside of the dialing range, then the lead will probably be deleted from the hopper one minute later.

I have properly set my server's time to Gmt +5:30 in phones-->servers tab .

make sure you alos set the phones records to the proper local GMT.

[aster1]

Very thanks for that reply matt . I am able to do it now

[rohitrmenon]

Mine is almost same.... My server is set as IST time...
i need to make call on 2000 hr to 0500 Hr
how can i create a new Add A New State Call Time according to my local time ? if i add as Default Start: 2000 Default Stop: 0500
will it work for me ?