How to know Time Consume after Placing call

[prince.fer]

I am using astguiclient-2.0.5 in Real Time Monitoring i can see MM:SS for all activity.

1) MM:SS is refresh when agent is INCALL
2) MM:SS is refresh when agent hangup the call and go to disposition PAUSE state
3) When agent is waiting in disposition screen at that time MM:SS is started from 00:00 till the time there is LIVE CALL. That means waiting time @ disposition screen and waiting time when call is placed both are added and show on the screen of MM:SS in admin panel

I want Call wait time to be displayed when the call is placed not when the call is dispose..

How can i get that.

Thanks

[mflorell]

That is available in SVN trunk codebase.

[prince.fer]

is the SVN stable and usable for production environment..

[mflorell]

All of the clients we've installed in the last several months are using a recent SVN trunk version, so I would say yes.