vicidial.org

by **trandos** » Tue Sep 28, 2010 6:17 am

hallo

local is all ready and all mt agents can call without problems.

now i want to configure some agents from home to connect with the campaigne.

i work with dyndns for my local internetsite because i have a dynamic ip adress. so the agents can log into the agent interface.

what are the right x lite configurations for that agents?

they put my daily ip adress as domain, and use proxy 192.168.1.2 but they cannot be connected

by **trandos** » Tue Sep 28, 2010 12:41 pm

ok and now with my best english...

what are the settings for xlite or eyebeam if the agents are at their homeoffice???

by **trandos** » Tue Sep 28, 2010 1:57 pm

no one can help me ?

by **williamconley** » Tue Sep 28, 2010 3:45 pm

1) do not "bump" your own thread. it can cause you to be ignored (like today, for instance ... :roll:

)

2)

when you post, please post your entire configuration including (but not limited to) your installation method and OS with kernel or version, vicidial version and build, asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box.

Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X Build XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

3) the only difference is that they are outside your firewall and not inside. so you will need to be sure NAT is selected for each of the agents phone setups and they will have to access your system through ONLY the outer IP address or FQDN. Beware that if both you and they have firewalls (routers that have different internal networks not directly on the web) the router MUST be able to handle SIP or the sound will never be transmitted (SIP is not capable of double NATing, so the router must enhance the ability or it cannot be done). IAX does not have this problem (zoiper, kiax).

by **trandos** » Tue Sep 28, 2010 4:55 pm

are you sure that is the only difference?

what about the configuration of xlite?

phone login the same and as domain my ip adress ?? no proxy to my server adress ?

by **williamconley** » Tue Sep 28, 2010 6:22 pm

when you post, please post your entire configuration including (but not limited to) your installation method and OS with kernel or version, vicidial version and build, asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box.

Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X Build XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

your server IS the proxy. if you require a STUN server due to double natting, you have to build one.

by **trandos** » Tue Sep 28, 2010 6:46 pm

ok i have configured it and the sipphone are registred and i can take manual calls. but if i login to the agentinterface the server dont call me !

by **williamconley** » Tue Sep 28, 2010 7:39 pm

when you post, please post your entire configuration including (but not limited to) your installation method and OS with kernel or version, vicidial version and build, asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box.

Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X Build XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

by **trandos** » Fri Oct 08, 2010 6:35 am

the nophone works very nice in agc interface but if i i change to agc2 agent interface then it doesnt works.

i only put a 2 after the agc to change the interface probably that is the problem ?

can i only use the nophone in the old agent interface.

by **mflorell** » Fri Oct 08, 2010 7:50 am

Yet another reason not to use the altered agent interface...

by **williamconley** » Fri Oct 08, 2010 8:33 am

is there a list somewhere? does gardo have one running in the goautodial forum?

you should post this note on the goautodial forum ... gardo might fix it and pop in a bug fix release.

by **mflorell** » Fri Oct 08, 2010 11:43 am

I know of about 5 different things now that have been reported to not work on the altered agent interface. I don't have a specific detailed list, but there are postings about them here on the forums.

by **callcrazy** » Tue Oct 12, 2010 8:08 pm

agc2 is not compatible with 2.2

Grab the new ISO with the final 2.0 release of goautodial.

This will have

agc.new/

instead of

agc2

and the agc.new/ version of the client will work with 2.2

by **trandos** » Thu Oct 14, 2010 4:57 pm

i have to install all from new ??

or could i update to the 2.0 release ??

i have 2.2.1

by **williamconley** » Thu Oct 14, 2010 5:24 pm

the files are on the .iso. install on any other machine and copy them (even a virtual machine)

by **trandos** » Fri Oct 15, 2010 2:47 am

which folder i have to copie ??

agc_new in the agc folder ??

by **williamconley** » Fri Oct 15, 2010 8:53 am

have you installed the new .iso yet?

by **trandos** » Fri Oct 15, 2010 12:48 pm

yes on another server...

by **williamconley** » Fri Oct 15, 2010 1:19 pm

does it have a folder named agc_new or agc.new ?

by **trandos** » Fri Oct 15, 2010 2:45 pm

yes there is a folder named agc.new

by **williamconley** » Fri Oct 15, 2010 3:10 pm

have you tried copying that folder?

by **trandos** » Fri Oct 15, 2010 3:15 pm

in whitch folder i have to put it in after copie ??

by **trandos** » Fri Oct 15, 2010 4:13 pm

ok i find it it works very fine!

thank you

by **williamconley** » Fri Oct 15, 2010 10:37 pm

And did you copy it over the old agc2 folder or did you go ahead and copy it to "agc.new" as it was where it came from?

actually, either way should work, but for the next guy ...

by **trandos** » Sat Oct 16, 2010 4:11 pm

i changed the name from agc.new to agc, and the old agc to agcold.
renaming and transfering it with winscp really easy way.

everything is fine ! but its importent to change the old one first i think.

i changed it to agc because the link if you press the agent login button go direct to agc.

now iam look to disable the other bottons so that i have only the agent login and admin login in the screen.

by **williamconley** » Sat Oct 16, 2010 4:20 pm

use winscp to download the welcome.php file and edit it and then put it back. It's just an html file.

by **trandos** » Sat Oct 16, 2010 4:27 pm

could you tell me the right folder ?

/var/www/html/vicidial here i cannot change it !

by **williamconley** » Sat Oct 16, 2010 4:31 pm

if you have a file in the vicidial folder named welcome.php that you cannot change, you need to change your permissions to allow yourself to change it or you need to log in as a different user who DOES have permission to change it.

by **trandos** » Sat Oct 16, 2010 4:38 pm

i have that file welcom.php and the permission to change it but there is only this...

echo "<title>ViciDial Welcome</title>\n";
echo "</head>\n";
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
echo " <CENTER><TABLE WIDTH=300 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#CCCCCC\"><TR BGCOLOR=WHITE>";
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" BORDER=0></TD>";
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Welcome </TD>";
echo "</TR>\n";
echo "<TR><TD ALIGN=CENTER COLSPAN=2>   </TD></TR>\n";
echo "<TR><TD ALIGN=CENTER COLSPAN=2> <a href=\"../agc/vicidial.php\">Agent Login</a> </TD></TR>\n";
echo "<TR><TD ALIGN=CENTER COLSPAN=2>   </TD></TR>\n";
echo "<TR><TD ALIGN=CENTER COLSPAN=2> <a href=\"../agc/timeclock.php?referrer=welcome\"> Timeclock</a> </TD></TR>\n";
echo "<TR><TD ALIGN=CENTER COLSPAN=2>   </TD></TR>\n";
echo "<TR><TD ALIGN=CENTER COLSPAN=2> <a href=\"../vicidial/admin.php\">Administration</a> </TD></TR>\n";
echo "<TR><TD ALIGN=CENTER COLSPAN=2>   </TD></TR>\n";
echo "</TABLE>\n";
echo "</FORM>\n\n";
echo "</body>\n\n";
echo "</html>\n\n";

so that may be the wrong welcome.php or another html script are the right.

by **williamconley** » Sun Oct 17, 2010 12:34 am

nope. that's the correct welcome.php file, edit that to point where you want or remove entries you do not want to show

by **trandos** » Sun Oct 17, 2010 8:10 am

i have edit it but nothing changed... i have also reboot my system but the welcome screen been the same...

by **williamconley** » Sun Oct 17, 2010 11:56 pm

of course i didn't build your system or configure your web folders ... and that's not Vicibox's default location.

but:

Code: Select all: locate welcome.php

should find all the welcome.php files on your system so you can edit them all until you find the right one (assuming, of course, you are VIEWING a file named welcome.php, and that's what you want to edit

)

by **trandos** » Mon Oct 18, 2010 4:55 am

i will check this out...

thank you once more william

by **trandos** » Sat Oct 30, 2010 4:26 pm

finally its not the welcome.php

its the index.html script.

by **williamconley** » Sat Oct 30, 2010 8:37 pm

I See. The nature of not using "Vicibox" or a stock "Vicidial" installation.

_____________

when you post, please post your entire configuration including (but not limited to) your installation method and OS with kernel or version, vicidial version and build, asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box.

Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X Build XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

___

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