OutBound Not Working(Not a valid Extension)

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OutBound Not Working(Not a valid Extension)

Postby Moeed » Wed Oct 27, 2010 7:14 am

GoAutoDial CE 2.0 from .iso | Vicidial 2.2.1 kernel 2.6.18-194.8.1.e15.goPAE | Asterisk 1.4.27.1-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation
Dahdi 2.3
VtigerCRM 5.1.0
Sangoma 3.5.14
CentOS 5.5


I am just a newbie to vicidial. I was trying out GoAutoDial CE 2.0.
I followed out the how to get started provided and the installation went well
until the part where I tested it out. I cant make outbound calls.

I have set carrier , phone and user setup and successfully connected xlite v3.0 build 56125 with new loaded leads as well..

when the agent logs in , it calls on xlite and i can hear that you r the only one in conference. but when it dials , it gives (i m sorry that is not a valid extension)

at manual dialing, the same response appears.

PEER DETIALS
type=friend
secret=xxxxx
username=xxxxxxxx
fromuser=xxxxxxxx
fromdomain=xxxxxxxxx
host=xxxxxxxx
insecure=very
qualify=yes
dtmfmode=rfc2833
context=xxxxxxxxxxxxxxx
nat=yes (as server is behind router’s firewal)


Global String TRUNK = SIP/carriername


I read managers manual as well and tried many dial patterns but the same response....

(1)
exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(sip/${EXTEN}@SIPtrunk,55,o)
exten => _91NXXNXXXXXX,3,Hangup

(2)
_.,1,Dial(SIP/123)

(3)

exten => _X,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _X,2,Dial(sip/${EXTEN}@SIPtrunk,55,o)
exten => _X,3,Hangup


My carrier is registered as i checked through cli.. the important thing is i m pretty new to asterisks and located in pakistan... have to call all over the world as have a small setup here with such a project.....


Please help me out as i m a bit sure that there is some problem with my dial plan.........
please tell me the command as well to check cli when attempting call :P
Moeed
 
Posts: 15
Joined: Wed Oct 27, 2010 6:10 am

Postby covarrubiasgg » Wed Oct 27, 2010 11:46 am

First try to call directly from your xlite without loggin into your vicidial account. If your are able to place calls like that, if your are not, then check your dialpan until you can place calls by hand.

Check that the numbers you are loading on your list are well formed.

If you have a special dial prefix on you dialplan to place calls, you have to put it on your campaign details. For me sometimes disabling the phone code on the campaign details helped.
covarrubiasgg
 
Posts: 420
Joined: Thu Jun 10, 2010 10:20 am
Location: Tijuana, Mexico

Postby gardo » Wed Oct 27, 2010 3:51 pm

http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Postby covarrubiasgg » Wed Oct 27, 2010 6:24 pm

covarrubiasgg
 
Posts: 420
Joined: Thu Jun 10, 2010 10:20 am
Location: Tijuana, Mexico


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