switching to second line automatically....

[kurianthayil]

Hey,
We are using Vicidial with Asterisk to make calls to US, with Digium TE410P card. There are 3 PRI lines connected to it. As one PRI provides only 23 channels, when one line becomes full we need the second line to be used by Vicidial. Is there a way that we can do this automatically? We tried changing the Outbound call Groups in Admin --> Show phones --> 8540 --> Outbound call Group to /zap/g3 (user level). But the call is going only through the TRUNK specified in extensions.conf. Is there a solution for the automatic switching? Thank you in advance.

Regards,

Kurian.

[mflorell]

The easiest thing to do is to set them all under the same group in zapata.conf, then you don't have to change anything on your dialplan.

Other than that, just place another Dial line under the Zap/g3... Dial line and it will go to that if all lines are full.